OPay, Nigeria’s leading financial technology company has revolutionized customer service by prioritizing user satisfaction and implementing cutting-edge solutions to enhance customer experiences.
OPay said it is pioneering a customer service revolution built on convenience and efficiency. Recognizing the diverse needs of its users, OPay offers a top-notch and seamless blend of physical and digital touchpoints, ensuring everyone receives the exceptional service they deserve.
In a statement, it said that despite the 17 customer service centres across the country, users that prefer online enquiries and technical resolutions have opportunity of a robust and responsive online customer service center with a wealth of self-service resources including chatting with helpful Customer Service Agents (CSAs) via real-time Live Chat, and even report disputes directly through the App.
Managing Director of OPay, Mr. Dauda Gotring, said tansparency and timely resolution are cornerstones of the OPay experience with dispute issues like transfer or card problems are handled with diligence while progress updates and a satisfying resolution timeline conveniently communicated within the App.
He further added that, “With a dedicated team of over 500 Customer Service Agents, OPay ensures exceptional care around the clock. Whether you need a quick query answered or complex assistance, a friendly and knowledgeable representative is always just a click away.”
The company said it has introduced a Live Chat option, available online 24/7, where customers can connect with more than 500 Customer Service Agents (CSAs).
This instant and interactive channel allows users to seek assistance, resolve queries, and receive support at their convenience. The Live Chat feature underscores OPay’s commitment to accessible and responsive customer service.
