AIICO Insurance Plc has introduced a self-service portal and revamped its multiple payment channels for customers.
AIICO said in a statement that the initiative was aimed at enhancing its clients’ experience and facilitating deeper engagement.
The Executive Director and Chief Operating Officer, Mr Babatunde Fajemirokun, reiterated the company’s commitment to listening to clients and deploying cutting-edge technology solutions to improve overall service delivery.
He said, “We are constantly pushing the boundaries to create unique customer experience and seamless service. The self-service portal will enable customers to access up-to-date information about their policies at their convenience, anywhere, anytime, every day.”
According to the statement, with a visually appealing interface, the hands-on and interactive self-service platform provides customers the ease of policy status checks, payments for policy renewal and account management options conveniently.
With the portal, it added, customers could also set up recurring payments for automated renewals of their policies.
The Chief Information Officer, Mr Olusanjo Shodimu, explained that the objective was to engage with customers on a more personal level to bring about a memorable experience with the company.
He said to achieve this, AIICO had partnered with payment platforms such as Flutterwave and Interswitch.
The statement said, “Premium remittance and other forms of payments can be effected via the revamped multiple payment channels, comprising Point of Sales terminals, PayDirect (across various bank branches in Nigeria), QuickTeller website and the e-business portal on AIICO’s website. This also aligns with the company’s strict policy against all forms of cash transactions.”